Frequently Asked Questions

Each table has six seats. Because of the hall’s layout and to ensure the game runs smoothly, we can’t add seats to a table.

Coming with a group? Get there early for a better chance at sitting together.

No reservation is usually required. You can just show up at the Kinzo hall. Seats are assigned on a first-come, first-served basis.

If you’re planning a group visit (e.g., birthday, office party, special event) or have questions, contact the staff at the hall you’re interested in so they can let you know how to proceed.

Please note that we do not accept email reservations.

Yes. You may come when you want and leave when you want.

You just need to wait for the next round to begin playing. Rounds generally begin every seven minutes, so you’ll rarely have to wait very long. You can also decide to take a break and skip some rounds. In short, you play at your own pace.

The cost of your visit will depend on how long you stay and how many tickets you want to buy. If you’re thinking about playing all the rounds for an hour, then plan for at least $20.

When buying tickets, cash is the only accepted payment method.

For food and drinks, payment methods may vary by hall. Most halls have an ATM.

Not at all! Kinzo is a little like bingo, but gameplay is faster and more dynamic.

To buy your tickets, just place cash in the betting zone at your seat (the little circle that says “Zone de mise”) when the employee roams around the hall during each round’s sales period.

Then, when the round begins, find the announced numbers on your ticket and mark them. When you complete a game, hit the buzzer in front of you as soon as possible.

Don’t worry if it’s your first visit. Our staff will be happy to answer your questions and help you. Most players already feel comfortable after a few rounds.

Want to arrive prepared? Check out the How to Play page on our website before you visit.

There are three ticket types: Kinzo (regular), Kinzo mystère and Super Kinzo.

Before each round, the staff member assigned to ticket sales will let you know which ticket type will be used. You don’t need to remember everything on your first visit—our staff’s there to guide you throughout the games.

Each ticket has 15 numbers between 1 and 90. To help you find them easily, we’ve arranged them by column: numbers 1 to 9 are in the first column, 10 to 19 are in the second column, and so on until 90.

After a few numbers have been announced, you’ll find the ticket setup becomes intuitive.

Want to know more? Check out the How to Play page on our website to see each ticket’s features.

Kinzo prizes are tied to ticket sales across all halls. It’s what we call pari-mutuel betting, or pool betting. The more players join a game, the higher the sales, and, consequently, the bigger the prizes.

Prizes also vary from one game to another. Check the Prize Structure page on our website to learn about all Kinzo prize types (in French only).

Yes. All halls serve food and drinks to your table during the game.

Menus may vary from one hall to another.

You hit the backlit buzzer to signal that you’ve completed a game. If you think you’ve won, hit it quickly.

And don’t worry if you don’t hit it at the right time, it’s not the end of the world. An employee can easily reset the game. We just ask that you be attentive, since repeated mistakes can slow the game down for all players across the network.

Occasionally, an employee may ask you to switch seats to maximize the number of players participating in a round or to ensure activities run smoothly. It helps us make sure everyone has a pleasant experience. Everyone’s cooperation is required.

Yes. At Kinzo, players choose where they sit. Keep in mind that Kinzo is a social game. Because someone’s already sitting around a table, it doesn’t mean you can’t join them. So you may be sitting next to players you don’t know, especially when foot traffic in the hall is high.

That’s actually one of Kinzo’s most special features. Regulars are usually delighted to welcome newcomers and answer their questions. If it’s your first visit, feel free to ask them or an employee for help.

No. Tickets are distributed randomly at every hall to ensure the game’s integrity and avoid perpetuating beliefs or superstitions tied to tickets. As such, you can’t choose one ticket in particular.

You might notice that staff don’t always follow the same path when selling tickets. It’s entirely normal. Doing so avoids creating habits and feeding beliefs and superstitions.

Every game is purely based on chance. Numbers are drawn at random, and each ticket purchased has the same odds of winning, regardless of where it was sold.

Since Kinzo runs simultaneously across every hall, all players play the same game. A hall with higher foot traffic could have more winners, but that’s only because it’s sold more tickets.

In short, no hall has an advantage: the odds are the same for every ticket. If 500 tickets are sold for a round, the odds of winning are 1 in 500 for every ticket, regardless of where it was purchased.